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Customer Relationship Manager

hace 1 semana

Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role:

The Customer Relationship Manager will play a key role in supporting business operations by analyzing and resolving CRM-related issues. This position requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.

Key Responsibilities:

  • Monitor and manage CRM work queues to ensure timely resolution of cases
  • Collaborate with teams to resolve complex issues and implement process improvements
  • Administer user databases and configure CRM tools to meet business needs
  • Analyze data to identify trends and areas for improvement

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • At least 2+ years of experience in customer service or a related field
  • Strong knowledge of CRM software and business processes
  • Excellent communication and teamwork skills

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Diverse and inclusive work environment