Global Account Relationship Manager
hace 5 días
**Job Summary**
The Customer Service Analyst plays a critical role in supporting international customers by managing their orders, resolving issues, and providing exceptional service.
This position requires collaboration with cross-functional teams to ensure seamless execution of the order-to-cash process, from sourcing and transportation to delivery and customer satisfaction.
The successful candidate will possess strong communication skills, business acumen, and the ability to work effectively in a matrixed structure.
Key Responsibilities:
- Manage customer relationships and resolve issues promptly.
- Collaborate with internal teams to ensure accurate and timely order processing.
- Develop and maintain relationships with customers and internal stakeholders.
- Provide data-driven insights to inform business decisions.
Preferred Qualifications:
- 1-2 years combined experience in customer service and/or client-facing roles.
- Fluency in Portuguese or other languages highly attractive.
- Experience with Incoterms, International Transportation, Freight Forwarders, and/or global sourcing.
- Strong organizational skills and ability to prioritize tasks effectively.
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