Global Account Relationship Manager

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Job Summary**

The Customer Service Analyst plays a critical role in supporting international customers by managing their orders, resolving issues, and providing exceptional service.

This position requires collaboration with cross-functional teams to ensure seamless execution of the order-to-cash process, from sourcing and transportation to delivery and customer satisfaction.

The successful candidate will possess strong communication skills, business acumen, and the ability to work effectively in a matrixed structure.

Key Responsibilities:

  • Manage customer relationships and resolve issues promptly.
  • Collaborate with internal teams to ensure accurate and timely order processing.
  • Develop and maintain relationships with customers and internal stakeholders.
  • Provide data-driven insights to inform business decisions.

Preferred Qualifications:

  • 1-2 years combined experience in customer service and/or client-facing roles.
  • Fluency in Portuguese or other languages highly attractive.
  • Experience with Incoterms, International Transportation, Freight Forwarders, and/or global sourcing.
  • Strong organizational skills and ability to prioritize tasks effectively.


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