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Manager of Client Solutions
hace 1 semana
About Us
At Experian, our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.
Job Responsibilities
This Client Services Manager role involves:
- Leading a team of client services professionals to deliver high-quality products and services to customers.
- Developing and implementing process improvements to enhance productivity and efficiency.
- Collaborating with senior management to drive business growth and improve customer satisfaction.
- Maintaining organized systems supporting customer service functions.
Requirements
To succeed in this position, you will need:
- A bachelor's degree or equivalent experience.
- 2-4 years of supervisory experience in a call center environment and/or functional experience including supervision of administrative support staff.
- Strong customer service skills, oral and written communication skills, problem-solving skills, and organizational skills.
- A working knowledge of JCL and/or PC-related programming languages.
Career Advancement
We are committed to helping our employees grow and develop their careers. This includes providing opportunities for professional development, training, and advancement within the company.
