Auditing and Process Improvement Expert
hace 2 días
About Auxis:
Auxis is a company that requires the best professionals in the industry. We are seeking an experienced professional who can lead our quality control efforts.
Responsibilities:
- Evaluate back-office tasks and phone calls to ensure they meet client QA standards
- Conduct QA Disputes/Rebuttals process to resolve issues and track progress
- Perform QA Calibration Sessions with clients and internal stakeholders
- Conduct QA Coaching Sessions based on QA results and findings
- Communicate quantitative and qualitative findings from QA results to stakeholders
- Monitor efforts to resolve issues and track progress
- Suggest areas for improvement to enhance process efficiency
- Analyze data to provide insights to the business on a regular basis
- Implement Corrective/Preventive Actions
- Design and implement QA control processes, including creation of reporting and QA SOPs
Requirements:
- Advanced studies in Human Resources, Business Administration, Quality, Engineering or related field
- 2+ years experience in QA Analyst role
- English-Spanish Language (Oral and writing 90% or higher)
PREFERRED KNOWLEDGE: Lean Six Sigma experience, FMEA, PDCA, TQM, QMS, Statistical Process Control knowledge, Change management methodologies, Knowledge of human resources processes is a plus, Project Management, Experience on Case Management Systems (i.e. ServiceNow)
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