Capacity Planning Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

At SmileDirectClub, we're seeking a Capacity Planning Specialist to join our team. This individual will be responsible for maintaining an optimal 12-month rolling capacity plan to support contact center staffing needs, hiring and budget projections.

Key Responsibilities:

  • Maintain accurate and up-to-date forecasts and capacity plans
  • Analyze data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to implement process improvements
  • Develop and maintain statistical models to inform decision-making

Requirements:

  • Advanced Excel skills and experience with statistical modeling
  • 3+ years of Workforce Management or Business Analytics experience
  • Prior experience with Calabrio or other WFM tools

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