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Job Description
The Associate Customer Success Manager plays a vital role in ensuring our customers unleash the full power of Refinitiv's portfolio of products and solutions.
This specialist connects clients to our suite of solutions, providing scalable yet adaptable guidance throughout the customer's journey.
Key responsibilities include:
- Partnering with clients to define their business outcomes and deliver educational activities across the customer lifecycle.
- Demonstrating and educating new customers on content and technology tailored to their workflow.
- Monitoring usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary.
- Collaborating with product sales and account management when new business opportunities are identified through adoption engagements.
- Ensuring customers derive maximum value from their investment and utilizing all licenses.
