Data Security Systems Manager
hace 16 horas
**Company Overview**
Experian is a global information services company empowering consumers, businesses, and organizations to manage their data with confidence.
We have 20,000 people operating across 44 countries, investing in new technologies, talented individuals, and innovation to help clients maximize opportunities.
The Experian Global Security Office relies on security reporting systems for operational support, maintenance, testing, and incident management.
**Job Description**
The Data Security Systems Manager will be responsible for supporting the validation of security reports through data analysis and ensuring system compliance with internal policies and procedures.
They will provide platform support, manage operational aspects of our reporting tools, including access control, user training, and general support with program and tooling development.
As part of reporting development, the specialist will aid with reviewing report quality, conducting QAQC of development outputs, and proactively identifying data issues or bugs within our products.
**Key Responsibilities**
- Monitor and support system compliance with policy requirements, including backups, access control requests, access control reviews, vulnerability management, patching, and change management.
- Ensure all systems operations and maintenance activities are properly documented and updated.
- Design a management process for capturing, reviewing, and implementing modifications or adjustments to in-scope systems based on user feedback.
- Provide QAQC and data analysis support of reporting development to ensure that requirements are being met correctly as part of good deployment and change management practices.
- Maintain a catalogue of documentation and ensure it is current, accurate, and reviewed.
- Provide oversight and standardization of communication activities for team upgrades, improvements, deployments, change management, and general work activities.
- Support the security reporting team through other ad-hoc process improvement activities.
- Assist with the production of security reports and communication with stakeholder groups.
**Required Skills and Qualifications**
- 2+ years' experience performing Information Security program support or analytical work.
- 2+ years' experience working with systems support in cloud or on-prem environments.
- Knowledge of Archer GRC, Power BI, Tableau, ServiceNow.
- Working knowledge of general security and risk management processes.
- Familiarity with AWS Cloud Technologies: AWS Glue, S3, Data Brew, Athena.
- Experience using ServiceNow, SharePoint, O365, Microsoft Teams, Confluence.
- Ability to manage incidents, problems, and events through standard ITIL processes.
- Provide responsive follow-up to user support queries and ensure they are followed through to resolution.
- Provide regular user training for all in-scope systems, in person or via recorded sessions.
- Perform testing of new functionality and releases to provide quality control.
- Knowledge of change management to support platform release and upgrades.
- Good understanding of basic data quality checks to enable onward investigation.
- Ability to be highly articulate when collaborating with internal external stakeholder groups.
- Ability to write clear and concise communications or user documentation.
**Benefits**
Our benefits include:
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work
- Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
**Location**
This is a permanent home-based role in Costa Rica.
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