Financial Services Operations Specialist
hace 1 mes
Citi is seeking a Financial Services Operations Specialist to join our team. This role will be responsible for supporting the daily activities of the manager, including workload distribution, escalations, reports, and metrics.
Key Responsibilities- Support the manager on daily activities, ensuring efficient workload distribution, escalation management, and timely reporting.
- Provide exceptional customer experience by addressing daily and specific inquiries in a timely and professional manner.
- Act as the point of contact for teammates, GPO/Transformation Leader, leadership, and customers regarding P2P E2E processes.
- Drive process improvement initiatives, suggesting innovative ideas to simplify, automate, and enhance the process or customer experience.
- Resolve invoice/PO match holds by collaborating with business and Accounts Payable teams.
- Manage approval of P2P processes, ensuring adherence to established protocols.
- Ensure accurate invoice processing for prompt-pay according to business needs.
- Offer policy and procurement process guidance to users, promoting guided buying practices.
- Provide training and support to users and stakeholders as the Buying desk, Account Payable model, and Procure-to-Pay system roll out to additional countries.
- Advanced English language proficiency.
- Bachelor's degree in Finance, Business Administration, or Accounting.
- A minimum of 4 years of operational experience in a Shared Services environment.
- Global/Regional networking experience.
- P2P E2E (Procure to Pay) Oracle experience.
- Strong process improvement skills.
- Leadership abilities.
- Excellent personal communication and stakeholder management skills.
- Ability to effectively communicate with senior management.
- Adaptability and flexibility.
- Attention to detail.
- Strong analytical skills.
- Team working skills.
- Ability to multitask.
- Good prioritization skills and time management.
- Working knowledge of MS Office.
- Advanced accounting knowledge.
- Top-notch customer service skills are essential.
We offer a competitive salary range of $85,000 - $115,000 per annum, depending on location and experience. In addition, you can expect a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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