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Team Delivery Lead

hace 3 semanas


San José, San José, Costa Rica Softwareone A tiempo completo

**About SoftwareONE**

SoftwareONE Holding AG is a global leader in software and cloud portfolio management, providing methodology and framework to optimize underlying IT infrastructure, accelerate cloud adoption, and minimize compliance risk.

We are looking for a seasoned Team Delivery Lead - Microsoft 0365 to oversee daily operational activities of services & teams. As a key member of our team, you will be responsible for ensuring 100% process adherence and delivery within defined SLA/SOW.

Main Responsibilities:

  • Coordinating and monitoring execution of all daily operational activities
  • Providing feedback on Continuous Improvement Initiatives
  • Analyzing quality and ensuring services/tasks are delivered at required level
  • Performance review and goal settings of each member
  • Creating customized reports and analyzing performance of individual team members

Requirements:

  • Overall 3-4 years of relevant experience with project management
  • 3-4 years of professional experience in leading teams
  • Subject matter expert in Microsoft 0365
  • MS 900, SC900, MS100 certifications required