Software Asset Management Lead

hace 1 semana

San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
Job Summary

We are seeking a highly skilled Software Asset Management Lead to join our team. As a key member of our IT Asset Management group, you will be responsible for managing our software catalog and ensuring accurate software license entitlement positions.

This role requires a strong understanding of software licensing models and industry best practices for efficient software lifecycle management. You will work closely with various stakeholders to define and support best practices, drive adherence to process, and coordinate IT Asset related projects.

Responsibilities
  • Manage updates, modifications, and inactivations for all software products in the catalog based on standard processes and requests from stakeholders and Central IT
  • Ensure accuracy and integrity of all software model data points in the Software Catalog within ServiceNow
  • Lead team with updates to the user experience of the software catalog; working with IT and project management teams
  • Maintain and update software and hardware categories, subcategories, descriptions, and icons in the catalog
  • Research software product descriptions, versions, and features to ensure software products are up-to-date
  • Owning and defining the strategic approach to risk identification, prevention, and license optimization
  • Communicate effectively with IT, business end-users, Procurement/Sourcing, Legal, and InfoSec to ensure ongoing structured maintenance and improvement to the catalog are clearly documented and executed
  • Liaison with New Tech Governance and InfoRisk teams on the request of new software
  • Partner with Sourcing to provide information on software license counts, metrics, usage, as well as provide input on terms that impact licensing during renewals and true-ups
  • Provide catalog reporting and analysis to support other technology-related projects (e.g., lifecycle management)
  • Utilize Flexera SAM discovery tool to assess tool capabilities for software discovery, inventory, and meter software usage for key vendor publishers and provide analysis of the software data
  • Partner with ServiceNow administrator to ensure data integrity and ongoing enhancement of the CMDB (Configuration Management Database) that integrates with Flexera
  • Assist in software publisher audits by providing license entitlement data when necessary
  • Assist ITAM team with software ticket requests and incidents via ServiceNow
Requirements

To be successful in this role, you will need:

  • Bachelor's degree and minimum 3+ years of direct work experience
  • 3-5 years data management experience
  • 3-5 years project management experience
  • Experience in software licensing models and industry best practices for efficient software lifecycle management
  • General knowledge and hands-on experience with asset management tools (Flexera, SCCM, JAMF, etc.), ServiceNow, and CMDB
  • Highly organized, efficient, and detail-oriented self-starter that can work independently and in a team setting with multiple stakeholders across a large diverse organization
  • Strong detail orientation, organization, and time management skills
  • Excellent inter-personal skills, customer service, and the ability to multi-task and prioritize with great initiative and a can-do attitude
  • Excellent verbal and written communication skills
  • Advanced business, analytical, and problem-solving skills
  • IAITAM or similar certifications (CSAM)
About Moody's Shared Services

Moody's Shared Services are the front-line professionals including Finance, Technology, Legal, Compliance, and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

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