Amazon Operations Manager

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon

Amazon, a Fortune 500 company based in the United States, is the global leader in e-commerce. Since 1995, we have expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers.

We are committed to being the earth's most customer-centric company. To support this vision, we need exceptionally talented individuals who can work hard, have fun, and make history.

Job Description

- Ad Operations Management
- High-level stakeholder management.
- Quick analysis of large datasets and interpreting insights
- Contributing to increasing Amazon search relevance by effective process queue management and ensuring people and performance metrics
- Setting the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e.
appraisal, training, and mentoring talent to grow within the organization & control attrition
- Ensuring employees' growth & development, setting priorities, driving motivation & engagement for employees
- Monitoring real-time service levels, operations, and schedule adherence
- Serving as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Managing and driving staffing plans, cost analysis, schedules, quality initiatives, operations management, process change initiatives, projects, and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team - providing individual coaching feedback sessions, and having weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Working closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Working closely with the engineering teams to ensure that tools and systems are continuously enhanced
- Bringing thought processes while setting new SOPs and reporting mechanisms and setting them up with high efficiency
- Should roll up sleeves and work with data at ease

Requirements

  • Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
  • Knowledge of Lean, Kaizen, Six Sigma concepts
  • Experience in managing critical operational processes, with SLA responsibility


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