Bosch Automotive Services Representative
hace 1 semana
**Job Overview:**
Bosch Service Solutions is seeking a skilled Automotive Services Representative to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
**Responsibilities:**
* Provide technical assistance to customers via phone, email, or chat.* Collaborate with internal teams to resolve customer issues.* Develop and maintain accurate records of customer interactions and support activities.* Conduct research to determine the best course of action for resolving customer issues.* Utilize the Bosch ticketing system to manage and track customer issues.* Ensure that all customer issues are properly escalated and resolved in a timely manner.
**Requirements:**
* High school diploma or equivalent required; technical degree preferred.* Minimum 2 years of experience in technical support or related field.* Strong analytical and problem-solving skills.* Excellent communication and interpersonal skills.* Ability to work in a fast-paced environment and meet deadlines.* Familiarity with basic mechanical and electrical concepts.* US Visa Up to date is required.
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