Cybersecurity Network Expert

hace 1 día


San Francisco, Heredia, Costa Rica Css Corp A tiempo completo

The role of the Cybersecurity Engineer is to serve as the customer's primary point of contact for resolving technical issues related to network security.

Responsibilities:

Troubleshooting

Receive and manage trouble tickets from customers or through our web ticketing system. Perform fault isolation steps, including analyzing network traffic using tools like Wire Shark, verifying VLAN configurations, and ensuring proper L2/L3 mapping. Use extensive knowledge of the OSI model to troubleshoot network issues.

Technical Requirements

Initiate ping and trace routes, analyze TCP headers, sequence numbers, and buffer capacity to resolve customer issues. Work from both CLI and GUI interfaces to troubleshoot and resolve problems.

Requirements

We are seeking an individual with a strong foundation in network security and a minimum of 1-2 years of experience in a help desk environment. The ideal candidate will possess a Bachelor's degree or equivalent, CCNA certification, and proficiency in MPLS, BGP, OSPF, and packet tracing. Excellent communication skills, both written and verbal, are essential for this role.

Compensation

The salary range for this position is $13,000 - $22,500 per month. In addition to competitive compensation, we offer a comprehensive benefits package, including performance bonuses, retention bonuses, and private medical insurance. Other perks include a free on-site gym, PANW certification sponsorship, and career growth opportunities within our company.



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