Senior Data Analyst

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About the Role**

Experian is a global information services company empowering consumers and clients to manage their data with confidence. As a Senior Data Analyst, you will play a key role in gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS). This data is used for allocation of IT costs.

**Key Responsibilities**

  • Initiate and execute processes to collect, validate, cleanse, transform, and store Experian's IT consumption data from multiple sources, ensuring data quality and integrity.
  • Maintain data collection processes and workflows to ensure accurate and efficient data reporting.
  • Analyze IT consumption trends and patterns, providing analysis and insights to support decision-making.
  • Generate monthly reports and maintain dashboards to communicate consumption trends and insights to key stakeholders.
  • Maintain and update TBM mapping structures related to cost, methodology, and charging logic.
  • Collaborate with cross-functional teams to support monthly reporting, forecasting, and planning activities.
  • Support change activities relating to TBM service maturity.
  • Support ad-hoc requests for IT volume reporting and analysis.
  • Drive continuous improvements in process efficiencies and system automation.
  • Document and maintain updates for routine processes.

**Requirements**

  • Bachelor's degree in Data Management or Management Information Systems or 8+ years of equivalent work experience.
  • Experience-knowledge with tools like Alteryx, Power BI is a plus.
  • Advanced analytical and data analysis skills, with the ability to draw concise insights from large sets of data.
  • Solid understanding of IT infrastructure components, including server utilization, Storage, end-user, network, and communications.
  • Knowledge of IT services and financial management processes, such as budgeting, cost allocations, infrastructure consumption, and utilization reporting is a plus.
  • Experience working in ServiceNow and CMBD would be desired.
  • Advanced Excel skills required.
  • Strong English fluency.
  • Demonstrated ability to drive continuous improvement and solve problems in a team environment.
  • Ability to multi-task several important priorities simultaneously.
  • Strong interpersonal and relationship-building skills.
  • Ability to have fun and bring a sense of humor to work.

**Additional Information**

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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