Global Incentives Program Coordinator

hace 5 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

About Citrix

Citrix is a global technology leader that empowers individuals and organizations to work securely from anywhere. Our innovative solutions help businesses reduce their environmental impact by minimizing commuting emissions and energy consumption.

We're passionate about creating a culture of belonging, diversity, equity, and inclusion. Our employees are the driving force behind our success, and we offer a competitive total rewards package that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups

Our commitment to EEO and compliance with all federal, state, and local laws ensures a fair and inclusive workplace for everyone.

Job Summary

The Global Incentives Program Coordinator will play a critical role in maintaining and reconciling WW Citrix Inc. reseller incentive payout program. This involves system and manual calculations, as well as auditing each payout via complex, multi-layered program rolls. The individual must validate and process all sales exceptions, working closely with internal parties to resolve modifications within the payouts.

Responsibilities

- Develop an in-depth understanding of Citrix products, Channel programs, promotions, pilots, and End User licensing.

- Prepare and process quarterly Channel payout via Excel and SAP, including manual validation of multiple Channel program rules outside of system calculations.

- Review and retain proper approvals while adhering to all key SOX Controls.

- Issue a debit against a payment to a Partner as needed to the proper general ledger account(s).

- Participate in stakeholder meetings.

- Conduct performance analysis, root cause analysis, and resolve issues related to the Worldwide Channel Incentive Program.

- Continuously remain informed on all Geo promotions and implementations changes.

- Work with WW Account Receivables to obtain correct banking details, block and/or release payouts.

- Request voids and stop payments on lost and marked Americas checks related to Channel payouts.

- Prepare monthly reporting for Finance and Accounting.

- Manage inquiries via Salesforce cases and Outlook, as well as resolving internal/external escalations.

- Research Partner escalations, documenting outcomes presented to the manager.

- Work with cross-functional teams to ensure operational-related process and system challenges are resolved.

- Facilitate resolution for IT changes, including UAT testing and sign-off.

- Support Internal and External audit requests as needed.

- Work overtime as needed to support the completion of payouts.

Qualifications

- College Degree or equivalent experience required.

- 2+ years of related experience.


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