Dialer System Optimization Specialist

hace 6 días


San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

About Credito Real USA Finance LLC

Credito Real USA Finance LLC is a leading automobile loan provider in the nation. We are seeking an experienced Dialer Administrator to join our team at our new office in Costa Rica.

Job Description:

  • Perform daily dialer uploads, downloads, and imports.
  • Ensure accurate documentation of outbound dialer activity.
  • Analyze dialer-output data to identify potential issues and problems.
  • Run EVPH and other reports regularly to monitor performance.
  • Create and update dialing campaigns, filters, lists, and reports.
  • Maintain optimal dialer system performance by monitoring and adjusting settings.
  • Provide frontline support to team members for the dialer system.
  • Complete additional tasks as assigned by management.

Required Skills and Qualifications:

  • Dialer system experience with intermediate to advanced proficiency in Microsoft Excel.
  • Basic statistical knowledge and ability to comprehend and analyze dialer-output data.
  • Familiarity with auto-dialer operations and concepts.
  • Understanding of database design principles, data structures, and optimizations.
  • Critical thinking skills to identify strengths and weaknesses of alternative solutions.
  • Strong time management skills to execute multiple tasks in a dynamic environment.
  • Excellent oral and written communication skills.

Preferred Qualifications:

  • At least 1 year of experience in a call-center environment.
  • Knowledge of dialer systems and intermediate-advanced proficiency in Excel.
  • Experience with Livevox software.
  • Bachelor's degree is preferred.
  • Minimum 1 year of experience in a call-center environment.

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