Dialer System Optimization Specialist
hace 6 días
About Credito Real USA Finance LLC
Credito Real USA Finance LLC is a leading automobile loan provider in the nation. We are seeking an experienced Dialer Administrator to join our team at our new office in Costa Rica.
Job Description:
- Perform daily dialer uploads, downloads, and imports.
- Ensure accurate documentation of outbound dialer activity.
- Analyze dialer-output data to identify potential issues and problems.
- Run EVPH and other reports regularly to monitor performance.
- Create and update dialing campaigns, filters, lists, and reports.
- Maintain optimal dialer system performance by monitoring and adjusting settings.
- Provide frontline support to team members for the dialer system.
- Complete additional tasks as assigned by management.
Required Skills and Qualifications:
- Dialer system experience with intermediate to advanced proficiency in Microsoft Excel.
- Basic statistical knowledge and ability to comprehend and analyze dialer-output data.
- Familiarity with auto-dialer operations and concepts.
- Understanding of database design principles, data structures, and optimizations.
- Critical thinking skills to identify strengths and weaknesses of alternative solutions.
- Strong time management skills to execute multiple tasks in a dynamic environment.
- Excellent oral and written communication skills.
Preferred Qualifications:
- At least 1 year of experience in a call-center environment.
- Knowledge of dialer systems and intermediate-advanced proficiency in Excel.
- Experience with Livevox software.
- Bachelor's degree is preferred.
- Minimum 1 year of experience in a call-center environment.
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