Credit Services Operations Supervisor

hace 1 día


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About the Job

The Credit Services Operations Supervisor is responsible for overseeing the daily operations of the credit services department. This includes managing customer contacts, documenting transactions, and maintaining the accuracy and integrity of consumer credit databases.

Key Functions:

  • Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff.
  • Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
  • May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling).

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Strong experience in call center environment.
  • 2-4 years of functional experience.
  • 2-4 years managing and motivating teams.
  • Strong knowledge of call center operations.
  • Strong knowledge of federal and state regulations regarding credit reporting.
  • Good problem solving, results orientation and analytical skills.
  • Good organizational and prioritization skills.
  • Strong English skills verbal and written communication skills.
  • Good project management skills.
  • Good leadership skills.
  • Good coaching and developing skills.
  • Strong change management skills.

Our Benefits:

  • Medical, life and dental insurance.
  • Asociacion Solidarista.
  • International Share Save Plan.
  • Flex Work/Work from home.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.

About Our Culture

We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value fairness, respect, and collaboration. We strive to build a workplace where everyone feels valued, supported and empowered to succeed. At Experian, we are proud to be an Equal Opportunity and Affirmative Action employer.



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