Technical Consultant for Edge Networks
hace 4 días
In this role, you will be working at the edge of technology, helping our customers build intelligent spaces and digital workspaces. As a Technical Solutions Consultant for Aruba Networking, your primary responsibility will be to resolve technical issues and provide exceptional customer service.
Here are some key aspects of the job:
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end users' contacts and proactive notification systems.
- Responding to service, product, technical, and customer inquiries.
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluating unique or complex installations or configurations and making recommendations for resolution.
- Articulating clearly in writing and verbally.
You will also be responsible for engaging team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Additionally, you will develop partnerships with and assist the Sales Pursuit team.
To succeed in this role, you will need:
- Vocational: apprenticeship/certification completion.
- 1-3 years' experience in relevant Networking technologies and customer environments.
- Relevant industry qualification like Aruba ACSA or former HP/HPE certifications ATP, CCNA, or any basic neutral Networking certifications if applicable.
- Excellent verbal and written communication skills in English.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of networking, computing, storage, and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience.
- E-support experience and knowledge.
Hewlett Packard Enterprise offers:
- A competitive salary and extensive social benefits.
- A diverse and dynamic work environment.
- Work-life balance and support for career development.
We are committed to diversity and inclusion, and we strive to create a workplace that values and respects all individuals. If you are passionate about technology and customer service, and you enjoy working in a fast-paced environment, then this could be the perfect opportunity for you.
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