Business Intelligence Analyst: Customer Experience Expert

hace 2 días

San José, San José, Costa Rica Splunk A tiempo completo

Splunk empowers a safer and more resilient digital world.

Our unified security and observability platform helps leading enterprises safeguard their digital systems and ensure reliability.

While customers adore our technology, it's our people who make Splunk an exceptional career destination, earning us numerous awards as a best place to work.

We welcome your whole, authentic self, what we call your "million data points".

Bring your work experience, problem-solving skills, and talent, of course, but also your joy, passion, and all that makes you unique.

Role Overview:

This Business Intelligence Analyst will support all aspects of the VOC program, from generating insights (e.g., reporting, dashboards) to developing internal processes and engagement by collaborating with partners across the business.

The role will be responsible for interpreting, documenting, socializing, testing, and managing delivery on all VOC-related business requirements.

You will work with partner teams to execute against the business requirements and ensure requirements are met.

Strong analytical and communication skills are required as you will collaborate with multiple stakeholders, including partner organizations and the VOC Steering Committee.

Key Responsibilities:

  • Support all aspects of VOC and NPS survey motions and internal cross-functional engagements
  • Define requirements for VOC and NPS surveys
  • Socialize and obtain approval from cross-functional stakeholders on requirements
  • Provide requirements to partner teams and follow through execution to ensure success measures are met
  • Develop interpretation and prioritization models of VOC data
  • Analyze large data sets to identify effective ways of boosting organizational efficiency
  • Using data analytics, derive logical conclusions and forecasts from implementing strategies that can improve business performance
  • Provide analysis, design, build, and overall support as needed on VOC reporting and dashboards
  • Identify operating improvement opportunities both in VOC and to improve overall CX at Splunk

Requirements:

  • Strong communicator, problem solver, and critical thinker
  • Required to come up with innovative and out-of-the-box solutions to problems
  • Minimum of 3 years of experience in analytics and systems development
  • Proven analytical abilities
  • Experience in generating process documentation and reports
  • Excellent communication skills, with an ability to translate data into actionable insights
  • Self-motivated and proactive leadership ability to self-direct and work independently
  • Strong customer empathy with passion and drive to assist
  • Minimum of 3 years in SaaS company orchestrating and delivering Customer Experience programs
  • Minimum of 5 years of in Customer Success Management or equivalent experience
  • Tested interpersonal skills working on cross-functional teams with diverse customers
  • Experience managing competing priorities to maximize impact
  • A focus on results; driving toward meeting and exceeding goals

  • Strategic Business Intelligence Analyst

    hace 2 meses

    San José, San José, Costa Rica Emerson A tiempo completo

    Emerson is seeking a highly skilled Strategic Business Intelligence Analyst to join our team. As a Power BI Developer, you will play a critical role in managing and optimizing data structures, generating actionable insights, and developing business improvement projects.Job Description:We are looking for an expert who can critically evaluate information,...

  • Business Intelligence Analyst

    hace 3 meses

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Business Intelligence Analyst to join our team at Amazon Support Services Costa Rica Srl. As a Business Intelligence Analyst, you will be responsible for analyzing and interpreting complex data to inform business decisions.Key ResponsibilitiesDesign and develop scalable, automated infrastructure for data...

  • Business Intelligence Analyst

    hace 5 días

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    About the RoleWe are seeking a skilled Business Intelligence Analyst to join our team at World Fuel Services. This is an exciting opportunity to work with cutting-edge analytics tools and drive business growth through data-driven insights.

  • Business Intelligence Developer

    hace 3 semanas

    San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    As a remote Business Intelligence Developer, you will play a crucial role in designing and implementing advanced reporting analytics, dashboards, and other BI solutions using Power BI for World Business Lenders, LLC. This is a contract/consultant position with working hours from 9:00am-6:00pm Eastern Time, Monday through Friday.The ideal candidate will have...

  • Business Intelligence Data Analyst

    hace 2 semanas

    San José, San José, Costa Rica Screenovate A tiempo completo

    Intel is a global leader in the technology industry, and our Sales and Marketing (SMG) organization plays a critical role in helping customers solve complex business problems with innovative solutions. As a Business Intelligence Data Analyst, you will be part of a fast-paced environment where you will work on different challenges every day.About UsWe are...

  • Business Intelligence Data Analyst

    hace 2 meses

    San José, San José, Costa Rica Td Synnex A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Intelligence Data Analyst to join our team. The ideal candidate will have 3-5 years of relevant work experience and a Bachelor’s Degree in Administration, Industrial Engineer, Economics or related field.The successful candidate will be responsible for providing analytical support and developing regular...

  • Business Intelligence Analyst

    hace 5 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionWe are seeking an experienced Business Intelligence Analyst to join our team in Amzn Support Srvcs Costa Rica. As a key member of our Screening Services team, you will play a vital role in helping us effectively plan and manage change in our organization.About the RoleThis is an excellent opportunity for a skilled professional with a strong...

  • Business Intelligence Analyst

    hace 3 semanas

    San José, San José, Costa Rica Encora A tiempo completo

    Job DescriptionWe are seeking an experienced Business Intelligence Analyst to join our team at Encora. As a Business Intelligence Analyst, you will be responsible for leading and participating in the design, development, and delivery of software projects that meet our business requirements.Responsibilities:Act as a single point of contact (SPOC) for internal...

  • Data Analyst

    hace 2 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    Intel Data Analyst - Business Intelligence SpecialistWe are seeking a highly skilled and motivated Data Analyst - Business Intelligence Specialist to join our team at Intel.About the Role:This is an exciting opportunity to work with global customers and partners, solving critical business problems with Intel-based technology solutions.You will support the...

  • Business Intelligence Lead

    hace 1 día

    San José, San José, Costa Rica Netskope A tiempo completo

    Netskope is a pioneering cloud security company that has revolutionized the way businesses approach data security. With a strong focus on innovation and customer satisfaction, Netskope is seeking an experienced Business Intelligence Lead to join its Customer Solution Group (CSG).Job SummaryThe Business Intelligence Lead will be responsible for building a...

  • Business Intelligence Analyst

    hace 2 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Job Description:We are seeking a skilled Business Intelligence Analyst to join our team at Emerson. The successful candidate will be responsible for working with stakeholders to design and develop data models, import, clean, transform, and validate data, and present insights in charts, graphs, and tables.The ideal candidate will have experience with SQL...

  • Business Intelligence Consultant

    hace 3 semanas

    San José, San José, Costa Rica Mastercard A tiempo completo

    Job DescriptionWe are seeking a highly skilled Business Intelligence Consultant to join our team as a Performance Analytics Expert. In this role, you will be responsible for providing strategic insights and recommendations to clients across various industries.About the Role:Develop and implement data analytics strategies to drive business growth and...

  • Business Intelligence Analyst

    hace 4 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the RoleCrg Solutions is seeking a skilled Business Intelligence Analyst to join our team. In this role, you will be responsible for developing and maintaining business intelligence solutions to support our organization's strategic objectives.ResponsibilitiesCollaborate with stakeholders to identify business needs and develop solutions that meet those...

  • Strategic Business Insights Analyst

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About Amazon Support Services Costa Rica Srl - B20As a leading provider of customer-centric solutions, we are committed to creating a safe and successful environment for our customers and associates. We believe in attracting exceptionally talented individuals who share our passion for innovation and excellence.Salary: $80,000-$110,000 per yearAbout the...

  • Financial Data Analyst and Business Intelligence Specialist

    hace 2 semanas

    San José, San José, Costa Rica Moody'S A tiempo completo

    Job OverviewWe are seeking a highly skilled Financial Data Analyst and Business Intelligence Specialist to join our team at Moody's. This is an excellent opportunity for a motivated and detail-oriented individual to leverage their expertise in financial analysis, data visualization, and business intelligence to drive business growth and improvement.Key...

  • Business Intelligence Analyst

    hace 5 días

    San José, San José, Costa Rica L. L. Bean A tiempo completo

    Company OverviewL. L. Bean is a leading outdoor retailer dedicated to helping people discover and enjoy the great outdoors.Job DescriptionWe are seeking an experienced Data Analyst to join our team of trailblazers. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for data-driven decision...

  • Business Intelligence Insights Specialist

    hace 1 mes

    San José, San José, Costa Rica Td Synnex A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Intelligence Analyst to join our team at Td Synnex. In this role, you will play a key part in driving business performance by analyzing and interpreting complex data sets.

  • Strategic Business Intelligence Leader

    hace 2 semanas

    San José, San José, Costa Rica Bacardi A tiempo completo

    Company OverviewBacardi, a leading spirits company, is seeking an experienced Senior Business Intelligence Analyst to join its team. As a key member of the organization, this individual will play a critical role in driving business growth through data-driven insights.

  • Senior Business Intelligence Developer

    hace 2 meses

    San José, San José, Costa Rica Tmf Group A tiempo completo

    About the RoleWe are seeking a highly skilled Business Intelligence and Data Analytics Expert to join our team at TMF Group. As a key member of our team, you will be responsible for designing, developing, and deploying sustainable Business Intelligence (BI) solutions using Power BI and Tableau.Key Responsibilities:Design and develop dashboards, scorecards,...

  • Business Intelligence Data Scientist

    hace 5 días

    San José, San José, Costa Rica Western Union A tiempo completo

    About the RoleWe are seeking a skilled Business Intelligence Data Scientist to join our team in Costa Rica. As a Senior Analyst, Customer Analytics, you will be responsible for supporting analytics and data science teams with advanced technical expertise.Company OverviewWestern Union is a global FinTech company that utilizes insights from customers and...