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Microsoft Corporation is a global technology leader that aims to empower individuals and organizations to achieve their full potential.
The company's culture emphasizes growth, excellence, and collaboration. It strives to create innovative solutions that positively impact billions of lives worldwide.
In this role, you will be part of the Customer Experience and Success (CEnS) organization, which is responsible for designing and implementing Microsoft's end-to-end customer experience.
This team reflects Microsoft's ambition to become a customer-centric company, ensuring its mission to empower every person and organization on the planet is enabled by delivering exceptional customer experiences and exceeding expectations in every interaction.
As an escalation engineer, you will investigate and solve complex technical issues using advanced techniques like code-level analysis, debugging tools, reverse engineering, and other sophisticated diagnostic tools.
You will collaborate with product engineering teams to drive engagement and resolve critical cases through conflict resolution skills. Your expertise will make you a world-class professional in your area of specialization.
Besides technical talent, we seek individuals who thrive under challenging circumstances and engage in difficult situations while learning.
