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Compliance and Excellence Leader
hace 2 semanas
At Ynv Group, we're committed to delivering exceptional quality and service to our customers. To help us achieve this goal, we're seeking a highly skilled Regional/Site Quality Manager to join our team.
In this critical role, you'll oversee the QA framework, customer, and operational excellence practices at an organizational level. You'll also be responsible for recruiting, managing, and developing the quality analyst team, as well as collaborating with Operations to define quality procedures and drive continuous improvement.
As a successful Regional/Site Quality Manager, you'll have a proven track record of achieving quality standards and objectives, with experience in managing quality policies, standards, procedures, programs, and practices. You'll also possess excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders.
Responsibilities:
- Oversee the QA framework, customer, and operational excellence practices at an organizational level.
- Recruit, manage, and develop the quality analyst team.
- Collaborate with Operations to define quality procedures, drive continuous improvement, and ensure compliance with quality framework policies and procedures.
Qualifications:
- Bachelor's degree in a technical or business discipline or equivalent experience with 3+ years' relevant experience, or a master's degree with 2+ years of experience
- Professional fluency in both written and spoken English
- Green Belt Sigma/PMP certification is preferred.
- Experience in a quality, process, service, or customer experience management function.
- Experience with project leadership, program management, and support delivery
- Proficiency with Excel, Visio, Project, and PowerPoint.
- Experience managing a team of 15 or more in a high volume and fast-paced multicultural environment
- Analysis, data reporting, project development, and coaching experience.
