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Hrss - Operations Management Director
hace 2 semanas
Citi is committed to delivering exceptional operations support services. As the Ops Sup Sr. Manager, you will be responsible for leading a team or department, ensuring seamless delivery of operations support services in alignment with Citi's infrastructure and processes.
The role requires managing professional teams and departments through delegation of tasks and responsibilities, conducting performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members. You will also monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel.
Key Responsibilities:
- Manage professional teams and departments
- Conduct performance evaluations and disciplinary actions
- Monitor team's quality and efficiency
- Develop budget and policy formation
Qualifications:
- English proficiency
- Bachelor's degree or higher
- 3+ years of experience in management roles
- Previous experience in system implementation and production support
- Proficiency in MS Office
Desirable Qualifications:
- Experience with Learning platforms
- Master's degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
