Luxury Vehicle Support Agent

hace 6 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

We are seeking an experienced and skilled Luxury Vehicle Support Agent to join our team at Bosch Group. As a key member of our call center operation, you will be responsible for delivering exceptional customer experiences, responding to emergency calls, and collaborating with internal stakeholders to drive results.

Job Details:

  • Respond to emergency calls from luxury vehicle owners, providing empathetic support and resolving issues efficiently.
  • Monitor live feeds to identify potential emergencies, responding accordingly and collaborating with relevant parties.
  • Communicate effectively with police and emergency services, following established protocols.
  • Collaborate with call center agents in real-time, sharing information and coordinating unified responses.
  • Perform additional tasks related to the position, as required by management.

Requirements:

  • High school diploma or equivalent.
  • 2-3 years of experience in a call center environment, preferably with luxury vehicle brands.
  • Excellent verbal and written communication skills in English (B2+ or C1 level).
  • Customer service-oriented mindset, with strong empathy and interpersonal skills.
  • Ability to work independently, with minimal supervision, in a dynamic environment.


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