Supplier Operations Manager/Analyst

hace 2 meses


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary
- This role leads the enhancement and maintenance of business systems and processes, leveraging industry-specific expertise and advanced methodologies. The role guides innovative solutions and influences client strategies with a strong grasp of information technology. The role oversees the creation of solution designs, fosters relationships for scope management, and presents findings to senior management.

Responsibilities
- Manage supplier scorecard metrics.
- Collaborate with the country level Supply Operations Manager to define corrective action from the supplier if operational metrics are not in line with expectations.
- Participate and contribute to performance meetings with the supplier to ensure expectations are met.
- Work with Supplier Management and AREA operations manager to identify capacity requirements from the supplier.
- Consolidate HP requirements with the Country Level SOM and feed them to the supplier.
- Escalate supplier-induced issues within the AREA and ensure data is fed to the escalation tracker.
- Develop and facilitate the advancement, improvement, and upkeep of business systems, processes, and products using industry-specific expertise, advanced methodologies, and tools.
- Assist in developing business solutions and influence clients' strategic trajectories by leveraging a comprehensive understanding of information technology.
- Coordinate the requirements and change management processes.
- Direct the development of solution design visualization, user experience, and configuration elements.
- Cultivate and maintain internal and external relationships to oversee scope, schedule, budgets, and expectations.
- Lead business studies, presenting results to the senior management.
- Coordinate and participate in proposals, feasibility studies, implementations, and new business development.
- Evaluate the business consequences of integrating technology into the present and future business landscape, identifying emerging business opportunities.
- Promote process improvement activities and training of peers and clients.
- Monitor supplier and HP reporting to ensure KPIs and data are aligned between supplier and HP data sources at the AREA level.

Education & Experience
- A four-year or graduate degree in Computer Science, Information Technology, Business Administration, Economics, Statistics, Mathematics, or a related discipline, or commensurate work experience or demonstrated competence.
- Typically 7-10 years of work experience in analytics, data science, or a related field.

Preferred Certifications
- International Institute Of Business Analysis (IIBA) Certified
- Certified Business Analysis Professional

Knowledge & Skills
- Agile Methodology
- Automation
- Business Analysis
- Business Process
- Business Requirements
- Business Systems Analysis
- Computer Science
- Data Analysis
- Finance
- Marketing
- Process Improvement
- Project Management
- Salesforce
- SAP Applications
- Scrum (Software Development)
- SQL (Programming Language)
- Systems Analysis
- Systems Development Life Cycle
- User Story
- Workflow Management

Impact & Scope
- Impacts function and leads functional project teams and may participate in cross-functional initiatives.

Complexity
- Works on complex problems requiring in-depth evaluation of multiple factors.



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