Operational Risk Specialist

hace 3 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Third-Party Management (TPM) Risk and Performance Analyst will be part of Citi's Enterprise Third Party Management group, which is accountable for the end-to-end Third-Party Management program at Citi, for internal Third Parties, also known as Inter-Affiliates.

The Internal Oversight and Operations team, within Enterprise TPM, provides operational support, process guidance, and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.

This position is a part of the Internal Oversight and Operations team, and focuses on supporting activities related to internal third parties such as; ensuring Intra-Citi Service Agreements (ICSA) are in place to cover all Intra-Citi Services which is determined under local or U.S. Tax Law or other applicable regulations and; keeping track and drive the resolution in coordination with stakeholder of ICSA rejections; in order to provide the corresponding guidance to get contracts actioned accordingly with the applicable resolution steps.

Key Responsibilities:

  • Support oversight of Third Party relationships to verify that the governance, risk, and control oversight activities are performed and completed in a timely manner.
  • Work with stakeholders to understand information needs, identify suitable data and provide guidance based on standard procedures. Able to educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy.
  • Resolve TPM Process-level escalations coming from internal partners.
  • Develop an end-to-end understand of team processes and execute operational processes in line with the team's business strategy and objectives.
  • Demonstrate ability to work individually and successfully complete daily, weekly & monthly assigned targets for the process area.
  • Conduct timely escalation of dependencies to direct manager to provide updates in the agreed basis (daily, weekly, monthly)
  • Able to manipulate and analyse large data using Microsoft Excel.
  • Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations..
  • Understand the type of services provided to affiliates and any applicable country exception to provide accurate guidance while resolving rejections or any stakeholder inquiry (understand special handling cases)
  • Participate in daily, weekly huddles and meetings, contribute productively with inputs basis key learnings from respective process.
  • The TPM Risk and Performance Analyst supports the development, implementation, and continual improvement of reporting tools/strategy/processes to oversee sectors Internal TPM risk and performance responsibilities. The Inter-Affiliate Third Party Analyst day-to-day activities will include execution and oversight of Inter Affiliate Third Party life cycle processes.

Qualifications:

  • Experience within a global operations or Shared Services environment preferred.
  • Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
  • Knowledge of third-party management risk and control methodologies and best practices
  • Team management skills preferred
  • Advanced English:
    • Knowledge and skills (general and technical) Required: Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently.
    • Bachelor's/University degree or equivalent experience
    • Supply chain management experience preferred

Job Family Group: Risk Management

Job Family: Operational Risk

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

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