Project Management Lead

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About the Opportunity

This is a unique opportunity to join Servicenow's team as a Business Process Manager, where you will have the chance to drive business growth through strategic project management, data analysis, and compliance expertise. With dual responsibilities, you will be working closely with various stakeholders to ensure seamless project delivery and compliance.

Responsibilities

  1. Responsible for managing subscription usage reports, interpreting usage and reviewing contractual data to provide valuable insights to customers.
  2. Will work closely with the Business Intelligence team to identify areas of improvement for use verification and compliance.
  3. Collaborate with internal stakeholders to develop comprehensive project plans, ensuring successful project delivery.
  4. Maintain open communication channels with team members, influencing decision-making and ensuring alignment with business objectives.
  5. Develop and implement processes to optimize compliance and subscription management, driving business growth.
  6. Work closely with the Sales team to ensure accurate tracking of customer subscriptions and compliance.
  7. Continuously monitor and analyze performance metrics to inform business decisions and drive process improvements.
  8. Identify areas of process improvement and collaborate with stakeholders to design and implement new processes.
  9. Maintain up-to-date knowledge of industry best practices and standards, applying this knowledge to drive business success.
  10. Liaise with external partners and vendors to ensure seamless project delivery and compliance.

Requirements

  • Minimum 8-10 years' experience in project management, preferably with PMI certification.
  • Proven track record of delivering high-quality results in fast-paced environments.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Experience with organizational methodologies for large volumes of content, including folder architectures and metadata.
  • Knowledge of industry standards and best practices for project management and compliance.
  • Ability to work collaboratively as part of a team, while also being able to work independently.
  • Advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.


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