IT Support Specialist for Global Operations

hace 2 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

As a member of the Thermo Fisher Scientific team, you will be part of a global organization that makes a positive impact on a large scale.

We provide our teams with the resources needed to achieve individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment, ensuring food safety, and finding cures for cancer.

Position Summary:

  • Maintain end-user support and system availability within predefined timeframes
  • Protect data, system security, and data privacy
  • Assist with IT projects and roll-outs
  • Keep IT management up-to-date on progress and occurrence of any issues at supported sites
  • Provide agreed IT services for one or more sites
  • Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
  • Participate in quality solution and improvement processes to resolve common user requests and issues
  • Assist with any infrastructure changes to improve performance, cost, or functionality
  • Escalate problems as necessary
  • Participate in site compliance, especially with regard to IT directives, policies, and initiatives
  • Assist local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation

Key Responsibilities:

  1. Maintain end-user support and system availability within predefined timeframes
  2. Protect data, system security, and data privacy
  3. Assist with IT projects and roll-outs
  4. Keep IT management up-to-date on progress and occurrence of any issues at supported sites
  5. Provide agreed IT services for one or more sites
  6. Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
  7. Participate in quality solution and improvement processes to resolve common user requests and issues
  8. Assist with any infrastructure changes to improve performance, cost, or functionality
  9. Escalate problems as necessary
  10. Participate in site compliance, especially with regard to IT directives, policies, and initiatives
  11. Assist local business leaders with coordinating business and IT support activities
  12. Keep track of IT inventory (Hardware, Software Licenses) and validation status
  13. Maintain IT related documentation

Qualifications:

  • BA degree OR equivalent combination of education and experience
  • Bachelor's degree in computer science or a related field
  • 2+ years of experience in technical support or a similar role
  • Proficiency in Windows and Mac operating systems

Minimum Requirements:

  • Knowledge of networking, VPN (Virtual Private Network), and remote access tools
  • Excellent problem-solving and analytical skills
  • Ability to make decisions within defined criteria
  • Strong verbal and written communication skills
  • Ability to work independently and collaboratively with team members
  • Strong time management and organizational skills
  • Ability to adapt to changing technology and client needs
  • Strong attention to detail and accuracy
  • Ability to work with partner service providers to order equipment or additional services, dispatch vendor or in-house field service, and provide a customer-centric handoff to other service providers
  • Prior experience with Service Now or a comparable SM (Service Management) Application

Mandatory & Technical Skills:

  • Troubleshoot and support peripheral devices
  • Software installation at PC level
  • Read, Write and Speak local language

Desired Skills:

  • ITIL Certified
  • A+ Certification
  • Network+ Certification
  • Certified Apple Support Technician
  • Cisco CCNA Certification


  • Santa Cruz, Costa Rica Thomson Reuters A tiempo completo

    **Global Commercial Operations Specialist**:Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?If yes, we are looking for you!Join our team!The teams ensure Commercial Policy and Compliance protocols are applied to all agreements, bringing their knowledge of media...


  • Santa Cruz, Costa Rica Thomson Reuters A tiempo completo

    Company OverviewAt Thomson Reuters, we're shaping the industries that move society forward. With a legacy of almost 160 years, we help professionals do their jobs better by providing industry-leading products and services.Job SummaryWe're seeking a skilled Global Operations Specialist to join our team. As a key member, you'll work closely with Account...


  • Santa Cruz, Costa Rica Infotree Global Solutions A tiempo completo

    Company OverviewWe are a leading technology solutions provider, Infotree Global Solutions. Our mission is to deliver innovative and effective solutions that meet the evolving needs of our clients.Job SummaryWe are seeking an experienced Cybersecurity Specialist to join our team. The ideal candidate will have a strong background in security engineering and a...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleThe Senior Process Optimization Manager for Global Finance will play a key leadership role in defining and driving end-to-end optimal process design efforts across the Record to Report (R2R) workstream. This position will collaborate with Accounting Operations, Group/Division controllers, Compliance, Internal Audit, PPI, Automation, IT, and...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job Title: IT Operations Center Cloud EngineerAbout Us:Thermo Fisher Scientific is a global leader in serving science, with innovative solutions and technologies that make a real difference to our customers' lives. We are passionate about making significant contributions to the world by supporting scientific research, patient care, and industrial...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we strive to empower our customers to achieve their goals. Our Accounts Payable team plays a pivotal role in this endeavor by ensuring seamless invoice processing and timely payments to our suppliers.We are seeking an experienced Accounts Payable Operations Specialist to join our Procure to Pay department. This key position...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...

  • Financial Data Analyst

    hace 1 semana


    Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job DescriptionThe Financial Data Analyst - Content Support Specialist will play a pivotal role in supporting the growth and development of Refinitiv's contributed data offerings. As part of the team, you will be responsible for maintaining relationships with contributors and ensuring the accuracy and integrity of contributed data.Main Responsibilities:Data...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our global teams with the resources needed to achieve individual career goals while...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our global teams with the resources needed to achieve individual career goals while...


  • Santa Cruz, Costa Rica Thomson Reuters A tiempo completo

    At Thomson Reuters, we're seeking a skilled Chief Financial Operations Specialist to contribute to our team's success. This role involves performing complex financial activities, partnering with departments, and leveraging systems to drive business growth.About the RoleWe're looking for an experienced professional with a strong background in accounting to...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Meaningful Work at Thermo Fisher ScientificWe're part of a global team that makes a positive impact on a large scale. Our mission is to enable our customers to make the world a better place.Join 130,000 colleagues who bring our Mission to life every day by developing solutions for some of the world's toughest challenges. This includes protecting the...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    As a Network Operations Director at Thermo Fisher Scientific, you will play a pivotal role in shaping the future of our global network portfolio. We are seeking an experienced leader to join our team and drive strategic initiatives that enhance our engineering capabilities.Salary: $120,000 - $180,000 per yearJob Description:Lead a team of network engineers...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Company Overview**Thermo Fisher Scientific is a world leader in serving science, with a focus on helping our customers make the discoveries and improvements that change the world. We're seeking a skilled Senior Procurement Specialist to join our team and contribute to our mission.**Job Description**The Senior Procurement Specialist will play a key role in...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Job OverviewWe are seeking a skilled Payroll Data Specialist to join our Global Payroll Department. In this role, you will be responsible for ensuring the timely and accurate processing of payroll records.Key ResponsibilitiesCompile and organize data in global payroll systemsReview and enter data accurately and efficientlyIdentify opportunities for process...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion's Job Applicant Privacy Notice**What We'll Bring**:Provides legal services to TransUnion (Global Solutions) ensuring that business practices, policies and dealings of the corporation meet contractual and regulatory requirements and that its operations are within the scope established by law, inclusive of privacy and consumer reporting...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we are committed to empowering our customers to make the world a healthier, cleaner, and safer place.Protecting Our Enterprise NetworkWe are seeking an experienced Cybersecurity Specialist to join our team. As a key member of our network security team, you will be responsible for protecting our enterprise network environment from...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    We're seeking a skilled Senior Data Support Specialist to join our team at TransUnion. This role offers a competitive salary range of $85,000 - $110,000 per year.Job SummaryIn this position, you'll provide technical support and troubleshooting for our vast portfolio of business customers. You'll develop product expertise to successfully support clients' use...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations. **Western...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    The Senior Manager, GBS Global Process Record to Report will play a key leadership role, in defining and driving end-to-end optimal process design efforts across the Record to Report (R2R) workstream.This role will also be responsible for collaborating with Accounting Operations, Group/Division controllers, Compliance, Internal Audit, PPI, Automation, IT and...