Medical Document Analyst

hace 4 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

At 3M, we are seeking a passionate and driven Medical Documents Analyst to join our team at the GSC Costa Rica. As a key member of our organization, you will play a crucial role in providing support to our customers.

**Job Overview:**

We are looking for an experienced MD Doc Collections Analyst to collect physician documents as required by third-party payers (insurance companies). This position requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

**Responsibilities:**

  • Collect physician documents as required by third-party payers;
  • Provide exceptional customer service in a competitive market;
  • Prioritize work list to meet production goals and minimize risk;
  • Analyze payer-specific requirements and coverage criteria to determine required physician documentation;
  • Review and analyze documentation (order forms, medical records, prescriptions, operative reports, history and physicals) as needed for physician identification;
  • Escalate to customers or field personnel as needed to aid in obtaining physician documentation required for billing;
  • Meet production expectations, including total accounts worked, aged document percentages, and average per day documents collected;
  • Participate in work activities deemed suitable and assigned by management;
  • Maintain current status for all compliance and other required training courses;
  • Conform to, support, and enforce all Company policies and procedures;

**Requirements:**

  • At least 1 year of Call Center experience;
  • High School Diploma or equivalent;
  • Advanced English level (C1);
  • Flexible & Adaptable - with schedule, workflow processes, and priorities;
  • Demonstrated exceptional customer service skills, attention to detail, and self-motivated to obtain/exceed goals within set time frames;

**Benefits:**

As a 3M employee, you will enjoy a comprehensive benefits package, including competitive pay, flexible scheduling, and opportunities for professional growth and development. We value diversity, equity, and inclusion and offer a range of programs to support your well-being and career aspirations.

**Work Your Way:**

We believe that everyone has unique needs and preferences when it comes to work. That's why we offer flexible scheduling options, allowing you to work from anywhere, at any time, as long as you can do your best work. Our goal is to enable your success and help you achieve your goals, both personally and professionally.



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