Managed Services Engineer

hace 2 meses


San José, San José, Costa Rica Zuora A tiempo completo
Job Title: Remote IT Operations Engineer

Company Overview

Zuora is a pioneering company in the Subscription Economy, helping businesses shift to recurring relationships instead of one-time product sales. Our expertise and multi-product suite are transforming industries and partnering with innovative companies to monetize new business models, nurture subscriber relationships, and optimize digital experiences.

The Role

This remote position requires monitoring and managing Zuora workflows and processes for customers, responding promptly to incidents, and troubleshooting issues. The ideal candidate will ensure service disruptions are addressed in a timely manner according to run book instructions and provide reports to customers on activity and failure rates.

Responsibilities:

  • Monitor and manage Zuora workflows and processes for customers.
  • Respond promptly to incidents, service requests, and alerts, and troubleshoot issues to resolution within agreed-upon SLOs.
  • Troubleshoot problems that arise in software solutions, ideally in Billing, CRM, or ERP domains.
  • Communicate details around disruptions or potential problems as documented in-process materials and run books.
  • Ensure service disruptions are addressed in a timely manner according to run book instructions.
  • Provide reports to customers on activity, failure rates, work volume, etc.

Requirements:

  • Associate or higher degree in Computer Science, Computer Engineering, or a related major.
  • 1-4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains.
  • Basic knowledge of Oracle SQL and PLSQL.
  • Quick learner, technical aptitude, and ability to troubleshoot problems.
  • Customer service skills and communication skills.
  • Strong tolerance for ambiguity and ability to focus and execute in a changing environment.

What We Offer:

  • Competitive compensation and corporate bonus program.
  • Company equity and retirement programs.
  • Medical, dental, and vision insurance.
  • Generous, flexible time off.
  • 6 months fully paid parental leave.
  • Learning & Development stipend.
  • Opportunities to volunteer and give back, including charitable donation match.

Our Commitment to an Inclusive Workplace

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We value different perspectives, experiences, and contributions, and everyone counts. We believe in the power of diversity, equity, and inclusion to drive innovation and business success. Join us in creating a workplace where everyone feels welcome, respected, and empowered to succeed.



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