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Commercial Credit Collector
hace 3 semanas
We are seeking an experienced Commercial Credit Collector to join our team at LSEG. This is a challenging and rewarding role that requires a high level of skill and expertise in managing the collections activities of large commercial accounts with outstanding invoices.
About the Role:
- This role involves significant contact with customers and internal stakeholders, requiring collaboration between teams to resolve issues with delinquent accounts.
- The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.
Your Key Responsibilities:
- Initiate contact with customers to collect cash on unpaid invoices.
- Build trust and confidence with customers, acting as their advocate when issues are raised.
- Meet key performance targets and operational objectives.
- Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
- Liaise with internal and external individuals to resolve billing disputes and queries.
- Develop relationships with key stakeholders in Finance, Sales and Operations.
- Perform cash reconciliations and research of unallocated and unidentified payments.
- Manage the breach of contract and disconnection process when payments cannot be collected.
- Take ownership of actions from debt and provision meetings.
- Identify accounts that require special attention and act with urgency to resolve issues.
Requirements:
- Highly motivated, task oriented and able to work independently in a fast-paced environment.
- Proven customer service experience, ideally working with large international clients.
- Demonstrated success managing accounts receivable and resolving billing issues.
- Ability to work under pressure and driven to achieve targets.
- Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities.
- Ability to drive performance and ensure results delivery.
- Excellent ability to speak and write in English.
- Knowledge of Microsoft Office with strong skills in excel.
- 2-4 years of experience in accounts receivable or related field.
- Bachelor's degree in finance, accounting or related field.
- Financial services industry experience desired.
