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Financial Inquiry Expert
hace 1 semana
Convera Overview
We are the leading non-bank B2B cross-border payments company, serving over 30,000 customers worldwide.
As a Banking Payments Investigator, you will be responsible for:
- Resolving complex payment-related issues and providing high-quality customer service.
- Collaborating with the Treasury and Settlement Accounting team to resolve queries and facilitate customer transactions.
- Managing and responding to a high volume of payment investigations.
- Staying up-to-date with Salesforce queue and tracking daily investigations related activity.
Requirements:
- At least 1 year of experience within the financial services industry.
- Ability to multitask, work accurately, and independently to process large volumes of inquiries within defined timelines.
- Proven ability to maintain a high level of confidentiality.
- Strong computer skills.
- Demonstrated strong work ethic.
- Strong time management and organizational skills.
- Problem-solving and decision-making skills - mathematical and analytical ability preferred.
- Fluency in English (essential).
