Customer Service Professional for Swarovski

hace 1 semana


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo
Job Description

At Swarovski, we are seeking a highly skilled CUSTOMER SERVICE PROFESSIONAL to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.

Key Responsibilities:
- Resolve standard queries and complaints by understanding the customer's needs, identifying the cause, selecting and explaining the best solution, escalating, correcting or adjusting as required, and following up to ensure full resolution.
- Advise customers on product information, including size, color, stock availability, and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines, and policies using communication templates where necessary and appropriate.

Requirements:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Comfortable using Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of Excel or similar systems.
- Knowledge of online business preferred.
- Ability to use different systems while assisting a customer.
- Fluent in English speaking and writing C1 of European Framework.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.

Benefits:
- Opportunity to work with a leading luxury brand like Swarovski.
- Collaborative and dynamic work environment.
- Ongoing training and development opportunities to enhance your skills and career growth.

About Us:
Swarovski is a global leader in the production and distribution of crystal and related products. Our mission is to deliver exceptional quality, innovative designs, and unparalleled customer service.

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