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Partner Relationship Development Manager
hace 1 semana
In this key role, you will be responsible for reviewing cases submitted to Palo Alto Networks by Authorized Support Center partners to determine technical skills gaps. You will then work with Partner Services Managers to devise a training plan that helps close these gaps.
The ideal candidate will have excellent soft skills, with the ability to effectively communicate with various teams, including Partner Services, TAC engineers and leadership, and partner personnel. They will also possess strong written and verbal communication skills, with the ability to think and act strategically.
You will analyze metrics to identify opportunities for improvement with respect to ASC Partner performance, program objectives, etc., and communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC program.
- Develop, deliver and maintain peer to peer internal methodology enablement to assist in creating high functioning teams within the working theater of focus
- Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training
- Identify operating strategies that help partners gain technical skills to contribute to realizing the corporate strategic goal of expanding our partner ecosystem
