Benefits Operations Head

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Benefits Operations Head at Citi is responsible for the delivery of Benefits Administration Operations across 90+ countries. This role oversees the management of benefits administration items, including EIB file creation and uploading, employment status change reporting, population reconciliation, data entry, and monitoring of allowances. The successful candidate will ensure proper payment to all third-parties by processing benefit vendor invoicing and purchase order creation.

**Key Responsibilities**

  • Manage the operational delivery of benefit administration items
  • Ensure proper payment to all third-parties
  • Manage team on the successful delivery of time and absence tasks
  • Ensure all activities and processes are fully documented and standardized
  • Ensure Total Rewards benefits operational processes consistently meet the committed service standards

**Requirements**

  • 10+ years of experience in Benefits Administration and/or Operations
  • Strong knowledge of payroll processing as it relates to benefits operation
  • People management and leadership skills
  • Strong analytical and problem-solving skills
  • Excellent communication skills to deal with multiple stakeholders

This role requires a strong understanding of benefits administration and operations, as well as excellent leadership and communication skills. The successful candidate will be responsible for managing a team and ensuring the delivery of benefits administration operations across 90+ countries.



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