AI Product Development Manager

hace 1 semana

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Company Overview:**

Servicenow Digital Technology is redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We strive to make the world work better for our employees and customers—when you work in Servicenow Digital Technology, you work for them.

**Job Description:**

As an AI Product Development Manager - Gen AI & Agentic AI, you will own the vision, strategy, and roadmap for AI-powered products, including Generative AI and Agentic AI based LLM applications, and machine learning integrations.

You will work cross-functionally with engineering, platform, and design teams to deliver cutting-edge, impactful products that leverage the latest advancements in AI and LLM technology.

**Key Responsibilities:**

  • Define and manage the product strategy for AI products and LLM applications, aligning with business goals and customer needs.
  • Stay ahead of AI trends, particularly in natural language processing (NLP) and LLM advancements, to ensure our products remain competitive.
  • Responsible for the end-to-end product lifecycle from ideation to launch for AI-based products.
  • Work closely with engineering and platform teams to define product requirements, manage backlogs, and ensure high-quality delivery.
  • Cross-functional Collaboration: Collaborate with data scientists, engineers, and UX/UI teams to integrate AI/LLM capabilities effectively.
  • Partner with sales, marketing, and customer success teams to ensure product-market fit and adoption.
  • Customer Focus & Metrics: Engage with customers to identify AI use cases, gather feedback, and continuously improve the product.
  • Define key performance indicators (KPIs) to measure the success and impact of AI/LLM products.
  • Thought Leadership: Act as a thought leader on AI and LLM technologies, internally and externally, representing Servicenow at industry events and conferences.

**Requirements:

To be successful in this role, you should have:

  • 8+ years of experience in product management, particularly with AI related applications and implementations.
  • A proven track record of successfully launching and managing technology products that resonate with users.
  • Good knowledge of conversational AI, LLMs, and user interface design principles.
  • Experience with Voicebots, IVR Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
  • Strong problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities.
  • The ability to think strategically while effectively managing day-to-day product execution.

**Salary Range:** $150,000 - $200,000 per year, depending on experience and qualifications.

**Location:** Remote or flexible work arrangement available, but occasional travel may be required.

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