Senior Manager, Payment Risk Strategy

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Key Responsibilities
  • Provide strategic leadership to the investigation team, driving process improvements and achieving service level agreements.
  • Develop and implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
  • Analyze trends in team performance and recommend/implement changes to continuously raise performance levels.

The ideal candidate will possess a strong understanding of payment risk operations and have experience managing teams in a contact center environment. Strong analytical and interpersonal skills are essential for success in this role.



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