Key Performance Indicator Analyst

hace 4 días


San José, San José, Costa Rica Bacardi A tiempo completo

Opportunity Overview

We are seeking a highly motivated and detail-oriented Key Performance Indicator (KPI) Analyst to join our team. In this role, you will have the opportunity to work with various stakeholders across the globe, developing your understanding of different cultures while working in a familiar environment.

You will learn about the behind-the-scenes processes related to your role and how we work worldwide with all our brands. This is a unique chance to build strong relationships and networking by providing support to our internal clients and celebrating milestones with them and your team.

About You

To succeed in this role, you will need to have a positive attitude towards facing challenges as they arise and take full ownership of your processes. Additionally, you will need to have a passion for growing and developing skills to improve efficiencies and be willing to take calculated risks.

Your teamwork spirit and willingness to connect with others will be key factors in your successful development in this role and across our organization.

Responsibilities
  • Monitor and generate actions to improve or maintain good performance of PTP KPIs.
  • Support internal and external inquiries through Sys Aid tickets, calls, and chats.
  • Support process controls and local market support.
  • Analyze PTP KPIs to present in monthly market reviews.
  • Identify and support continuous improvement opportunities.
  • Achieve 95% SLA of tickets resolution with accurate resolution given.
  • Maintain a positive NPS score about the satisfaction of our internal and external customers.
  • Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
  • Support documentation processes.
Requirements
  • Prior experience in PTP-related roles.
  • Able to adapt quickly to changes.
  • Ability to multi-task and prioritize effectively.
  • Strong work ethic, willing to go the extra mile.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Attention to details, accuracy, and sense of urgency.
  • Strong customer service skills.
  • Spanish proficiency: 100%.
  • English proficiency: 90%.
  • Working knowledge of major ERP platforms, preferably SAP.
  • BASIC to Advanced knowledge of MS Office Suite.
Our Culture

We share the passion and entrepreneurial flair of our founder and are guided by three culture pillars - Fearless, Family, and Founders. These inspire our team members to be the best they can be and drive us forward in all we do.

Being fearless means adopting an agile mindset, being comfortable trying new things and taking calculated risks. We empower our team members to question, challenge, and innovate.

Family is at the heart of everything we do. We treat each other and our communities like family, always.

The spirit of entrepreneurship is at the core of everything we do. We see the business as if it's our own, doing the right thing for the business, and taking accountability for our work.



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