DevOps and Cloud Engineer Lead

hace 3 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Role

We are seeking an experienced DevOps and Cloud Engineer Lead to join our team at IBM. As a key member of our global operations, you will play a vital role in building, deploying, configuring, and maintaining systems for our client business.

This is an excellent opportunity to work in an agile, collaborative environment with a talented team of engineers. You will be responsible for leading the problem resolution process for our clients, from analysis and troubleshooting to deploying workarounds or fixes.

Key Responsibilities
  • Be the point of contact for clients, responsible for managing and owning client service requests
  • Identify and investigate issues using troubleshooting techniques to provide advice and guidance to clients
  • Work closely with our worldwide teams to share recommendations, solutions, and ideas
  • Look for enhancements and innovative solutions to help services scale and improve existing technical support tools, procedures, or processes
  • Develop and enhance your technical knowledge through projects and assignments, as well as through IBM's world-class learning platform
Requirements and Qualifications

To succeed in this role, you will need:

  • 3+ years of experience in managing DevOps and SRE engineers
  • 5+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure (AWS, Azure, and IBM Cloud) and automation
  • Linux system administration
  • Experience hiring and retaining top talent
  • Problem-solving and incident management skills
  • A genuine enjoyment of learning about how things work, with the ability to ask engineers good questions about architecture and product decisions
About Us

At IBM, we value innovation, teamwork, and continuous learning. We offer a dynamic and supportive work environment that encourages growth and development. As an IBMer, you will have access to cutting-edge technologies, training opportunities, and a global network of professionals.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.



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