Database Support Specialist

hace 3 días


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we are committed to empowering individuals and organizations to achieve more. Our culture is centered around a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best every day.

The Microsoft Customer Experience and Success organization is responsible for the strategy, design, and implementation of our end-to-end customer experience. We are seeking highly skilled professionals to join our team as Database Support Specialists, working closely with customers to resolve complex technical issues related to Azure SQL database solutions.

Responsibilities

  • Dive into complex customer issues, identifying root causes and implementing effective resolutions
  • Collaborate with cross-functional teams to develop and implement readiness programs, ensuring seamless customer experiences
  • Analyze and provide feedback on product functionality, contributing to continuous improvement
  • Identify and escalate potential defects, participating in case triage meetings to share knowledge and contribute to rapid customer solutions

Qualifications

  • 3+ years of technical support or consulting experience, or equivalent education and experience
  • Excellent understanding of database concepts, deployments, and RDMS technologies
  • Experience supporting complex mission-critical databases and troubleshooting distributed solutions
  • Strong problem-solving skills, ability to analyze problems, determine root cause, and develop effective solutions

Preferred Qualifications

  • Portuguese language fluency
  • Microsoft certifications in data platform or Azure technologies
  • Experience with cloud-based solutions, open-source databases, basic networking, storage, and platform troubleshooting


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