Service Excellence Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

As a Junior Customer Service Specialist at Swarovski, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of queries and complaints.

About the Role:

This is an exciting opportunity to join a dynamic team and make a real difference in our customers' lives. You will be working closely with customers to understand their needs, provide solutions, and exceed their expectations.

Key Responsibilities:
  • Resolving standard queries and complaints through proactive communication and problem-solving skills.
  • Providing accurate and detailed product information to customers, including size, color, stock availability, and care instructions.
  • Assisting with online order information requests, including placement, cancellation, refund, and exchange inquiries.
Requirements:
  • Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
  • Familiarity with online business platforms and software.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse customer needs.
  • Fluency in English language (C1 level) and proficiency in one additional European language.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.

We are looking for a motivated and results-driven individual who can thrive in a dynamic and customer-centric environment. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, please apply for this exciting opportunity.



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