Strategic Business Program Lead

hace 2 semanas


Alajuela, Alajuela, Costa Rica Microsoft A tiempo completo

Empowering Customer Success: A Mission-Driven Role

Company Overview: Microsoft is dedicated to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Job Description: We are seeking an experienced business program manager to design, develop, and provide insights for our Delivery Partner teams and lines of businesses needed to understand, manage, and operationalize financial and operational performance & value, health metrics and measures, and workforce requirements.

Responsibilities:

  • Leverage data points, metrics, and measures to provide business-relevant insights to improve performance and delivery value.
  • Work closely with BI and business teams to define business and functional requirements for reporting and/or data delivery.
  • Ensure quality, accuracy, and integrity of data provided by Delivery Partners for insight population & delivery.
  • Manage relationships between CSS business stakeholder groups, BI teams, and Delivery Partner managers.
  • Ensure data access & availability through dashboards, scorecards, and other reporting sources complies with Microsoft security & privacy standards.
  • Act as primary point of contact for delivery partner data issues/escalations and partner with internal stakeholders on resolution.
  • Develop solutions for and manage reporting requests from Microsoft business owners.
  • Resolve blockers preventing delivery partners to receive and deliver accurate data points, metrics, and measures.
  • Work with delivery partners to co-develop data delivery processes to drive continuous improvements in performance, output, and efficiency.
  • Enhance existing reporting to meet needs of Microsoft support businesses and Delivery Partners (scorecards, dashboards, KPIs).


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