System Response Coordinator
hace 1 semana
About Us: At Syniverse, we believe connectedness is at the core of our business. We strive to create a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to succeed.
Role Summary: The Lead Incident Management Engineer is responsible for leading and coordinating resources, response, and communications during system and/or product outages or service degradations. This role requires a strong understanding of Syniverse products, systems, and infrastructure, as well as excellent communication and leadership skills.
Main Responsibilities:
- Identify and manage incidents and coordinate resources during incident management
- Lead incident support and crisis management calls to drive timely closure and resolution
- Communicate incidents and their status to customers and executives, providing detailed information regarding all aspects of the incident
- Conduct continuous real-time proactive monitoring of customer impacts and communication during an event
Requirements:
- BS/BA in Engineering, Computer Science or equivalent work experience
- 7+ years of experience in an incident response team environment
- Experience in a customer support function
- ITIL certification or similar problem management functions
- Windows/Unix/Linux experience
Culture Fit: At Syniverse, we value collaboration, innovation, and diversity. If you are a motivated and results-driven professional with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
-
Rapid Response Team Manager
hace 7 días
San José, San José, Costa Rica Splunk A tiempo completoWe're shaping the future of digital resilience at Splunk, where innovative technologies empower our customers to thrive. As a seasoned manager, you'll lead our Rapid Response Team in maintaining the highest standards of incident response, system reliability, and operational excellence. Join us in fostering a culture of belonging, where diverse perspectives...
-
Eloquent Content Coordinator
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking an Eloquent Content Coordinator to join our dynamic team at Amzn Support Srvcs Costa Rica. In this role, you will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website.Key ResponsibilitiesAvailability to assist...
-
Logistics Coordinator Specialist
hace 4 días
San José, San José, Costa Rica Amentum A tiempo completoJob OverviewWe are seeking a highly organized and detail-oriented Logistics Coordinator to support our team in Latin America and the Caribbean.About UsMacfadden, part of Amentum, provides support to USAID's Bureau for Humanitarian Assistance (BHA). BHA leads and coordinates the U.S. Government's humanitarian assistance efforts overseas in response to natural...
-
Occupational Health and Environment Coordinator
hace 1 semana
San José, San José, Costa Rica Document Management Solutions Dms Srl A tiempo completo**Job Description:**We are looking for an experienced Occupational Health and Environment Coordinator to join our team at Document Management Solutions Dms Srl. The successful candidate will be responsible for managing and coordinating the Occupational Health and Safety Management System, ensuring compliance with local and corporate guidelines and...
-
Labeling Artwork Coordinator
hace 7 días
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryPfizer is seeking an experienced Labeling Artwork Coordinator to join our team. In this role, you will be responsible for liaising with markets and stakeholders to gather necessary information for initiating and building PARs. You will also perform ePALMS 'Market Coordinator' activities, including evaluating content, initiating PARs, and...
-
Factoring Process Coordinator
hace 6 días
San José, San José, Costa Rica Lonza A tiempo completoLonza, a global leader in life sciences, is seeking a Factoring Process Coordinator to join our accounting team. In this role, you will be responsible for preparing factoring processes, daily reconciliations, and ensuring accurate payment accounts, reports, and responses to banks.Key responsibilities include:Supporting month, quarter, and year-end tasks...
-
Investigation Execution Coordinator
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewWe are seeking a highly skilled Investigation Execution Coordinator to join our Vendor Chargeback Dispute Management team in Costa Rica.Key Responsibilities:Coordinate and execute end-to-end processes and tools related to daily investigation tasks.Analyze and investigate vendor chargeback disputes to ensure accurate responses and...
-
Building Coordinator
hace 2 semanas
San José, San José, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.The Facilities Coordinator manages the day-to-day client activities for the assigned property / facility and is the on-site key point of contact for key stakeholders and/or client.The role assumes overall responsibility for the building maintenance and operations, contract services, budget, third...
-
Office Operations Coordinator
hace 1 semana
San José, San José, Costa Rica JCA Resources A tiempo completoJCA Resources is looking for a detail-oriented and organized Office Operations Coordinator to support our team. As a coordinator, you will play a vital role in ensuring the smooth operation of our office. Your responsibilities will include sending text messages for social media and communications, assisting with marketing campaigns, and generating and...
-
Facilities Coordinator
hace 3 semanas
San José, San José, Costa Rica Equifax A tiempo completoThe Facility Coordinator is responsible for assuring high standards of customer service, unwavering optimism, and integrity at all times, including timely response to and resolution of any client's requests or concerns.Provide a high level of administrative and operational support to management on matters such as facility management and services.Ensure the...
-
Talent Acquisition Team Lead Coordinator
hace 7 días
San José, San José, Costa Rica Mondelez International A tiempo completoJob DescriptionTalent Acquisition Coordinator Team Lead plays a key role in driving the end-to-end recruitment process for the supported population. This position partners with the Talent Acquisition Team Lead to deliver recruitment needs, engaging with People Managers to understand their requirements.About the RoleThis is an exciting opportunity to join...
-
Product Security Project Coordinator
hace 22 horas
San José, San José, Costa Rica Emerson A tiempo completoAs a Product Security Project Coordinator, you will be a member of our Global Cybersecurity team and play an important role in continuing to strengthen the cybersecurity posture of Emerson Commercial and Residential Solutions' products.- You will work with software engineering teams and product owners to identify, capture, escalate, and remediate security...
-
Commercial Support Coordinator
hace 5 días
San José, San José, Costa Rica Mondelez International A tiempo completo**Position Summary**The Commercial Support Coordinator role at Mondelez International involves providing critical support to the sales team by implementing operational capabilities and ensuring seamless market operations.Responsibilities include coordinating route planning, system capabilities, and tools management, as well as identifying and implementing...
-
SAP/Ariba System Coordinator
hace 3 días
San José, San José, Costa Rica Msd A tiempo completoAbout the RoleWe are seeking a skilled Junior Accounts Payable Analyst to join our Msd team.The successful candidate will be responsible for entering invoices into the SAP/Ariba system, investigating problem services, and achieving high-quality results.Key responsibilities include:Entering invoices into the SAP/Ariba systemInvestigating problem services and...
-
People Operations Coordinator
hace 1 semana
San José, San José, Costa Rica Zscaler A tiempo completoJob DescriptionWe are seeking an experienced People Operations Coordinator to join our team in Costa Rica.As a key member of our HR operations team, you will be responsible for providing a frustration-free employee experience through operational excellence and timely inquiry management.You will operate as the primary resource for employee requests through...
-
International Customs Coordinator
hace 2 días
San José, San José, Costa Rica Fedex Express Lac A tiempo completoJob DescriptionFedEx Express Latin America and Caribbean Division is seeking a highly skilled International Customs Coordinator to join our team. In this role, you will be responsible for coordinating all customs-related activities to ensure swift release of packages and boxes held or cleared by regulatory agencies.You will act as a liaison between the...
-
Logistics Coordinator
hace 4 días
San José, San José, Costa Rica Amentum A tiempo completoSupporting the Most Exciting and Meaningful Missions in the WorldLogistics CoordinatorMacfadden, part of PAE, provides support to USAID's Bureau for Humanitarian Assistance (BHA).BHA leads and coordinates the U.S. Government's humanitarian assistance efforts overseas in response to natural disasters and protracted crises.The bureau also supports early...
-
Office Coordinator
hace 1 semana
San José, San José, Costa Rica JCA Resources A tiempo completoWe are seeking a highly organized and detail-oriented Office Coordinator to support our team at JCA Resources. In this full-time role, you will be responsible for managing daily operations, handling communications, and providing administrative support.The ideal candidate will have strong communication skills, proficiency in computer software (Excel, Word,...
-
Training Delivery Coordinator
hace 3 días
San José, San José, Costa Rica Intel A tiempo completo**Job Description**The Training Delivery Coordinator role involves planning, executing and managing the delivery of learning programs for Intel employees. This includes scheduling training rooms, managing materials, coordinating facilitators and providing customer guidance. The ideal candidate will have excellent organizational skills and be able to work...
-
Global Accounting Coordinator
hace 5 días
San José, San José, Costa Rica Emerson Teletrabajo Freelance A tiempo completoKey ResponsibilitiesThe Global Accounting Coordinator will be responsible for coordinating and executing various accounting-related activities, including reconciliation of balance sheet accounts, preparation of manual journal entries, and collaboration with business units and operational departments to resolve open items.This role requires strong analytical...