Enterprise CRM Administrator

hace 2 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

**The Role**

We are seeking a highly skilled technology administrator to join our Customer Operations team as a Customer Success System Administrator. In this role, you'll play a critical part in driving the success of our Customer Operations by overseeing and administering various Customer Success technology.

Your primary responsibilities will include:

  • Designing, developing, testing, and iterating workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
  • Configuring and administering solutions to the Tebra Customer Operations.
  • Working with cross-functional teams to gather requirements and translate them into technical solution designs.
  • Articulating and demonstrating solutions to internal customers by providing sound recommendations and prescribed best practices.
  • Participating in design reviews and technical discussions with our technology partners and internal stakeholders.
  • Isolating, triaging, and resolving bugs/issues.
  • Executing, managing, and assisting in the development of technology roadmaps.
  • Identifying opportunities to improve existing solutions, features, and functionality.
  • Playing a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies.

**Our Values**

At Tebra, we value diversity, humility, and collaboration. We're a team that's passionate about making a difference in the lives of our customers and their patients. If you share our vision and values, we encourage you to apply for this exciting opportunity.

**Perks & Benefits**

In addition to a competitive salary and benefits package, we offer a wellness and childcare subsidy, a University/Education discount, and access to resources like Obe Fitness and LifeWorks Employee Assistance Program. Join us in our mission to unlock better healthcare


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