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Experience Design Researcher
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Job Description
Catalyst, the experience design and engineering team of Concentrix, is seeking a highly skilled Experience Design Researcher to join our team as a full-time employee.
We combine human-centered design with powerful data and strong technology to accelerate CX transformation at scale.
The successful candidate will conduct research to inform the development of user experiences that meet the needs of our clients and their end-users.
Key Responsibilities
- Conduct design research to understand client needs and preferences.
- Develop user personas, user journeys, and service blueprints to inform design decisions.
- Create user flows and wireframes to visualize the user experience.
- Develop high-fidelity prototypes and conduct usability testing to validate design solutions.
