Transformational Business Analyst

hace 2 días


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

At SmileDirectClub, we believe everyone deserves a smile they'll love. As a key member of our analytics team, you will play a vital role in empowering transformation within our organization. We are looking for an energetic, passionate, and confident individual who can help turn frowns into life-changing grins.

Job Overview

This is a unique opportunity to work with our Contact Center Analytics team and broader Analytics organization to support analytics requests and provide direction to stakeholders. You will collaborate closely with the Sales and Contact Center teams to understand their challenges and provide analytical support to drive decision making.

Key Responsibilities
  • Work with the Contact Center Analytics team to build out and own the Sales and Contact Center data in our analytics tool, Looker.
  • Develop and maintain KPI reports and dashboards that communicate key business trends in Sales and Contact Center and highlight opportunities for growth and operational improvements.
  • Participate in strategic planning meetings as a partner and data expert, helping drive strategic decisions.
  • Fulfill ad-hoc reporting requests as needed.
Qualifications

To be successful in this role, you will require:

  • Minimum 3-years experience as a Data Analyst, Data Scientist, Business Analyst, Management Consultant or related role.
  • Expert in SQL.
  • Knowledge of Python or R preferred.
  • Experience with data visualization tools a plus.
  • Natural curiosity; seeks out answers by diving deep into the data.
  • Highly motivated self-starter.
  • Flexible, adaptable, and able to work in an entrepreneurial environment.
  • Ability to work independently with limited supervisory direction.
  • Attention to detail, accuracy, and strong organizational skills.
About Us

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. By leveraging proprietary, cutting-edge technology, our affiliated dentists are providing greater access to care for consumers who couldn't otherwise afford orthodontic treatment. We're spreading smiles and positivity all over the country, and we want you to be a part of it.



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