Front Desk Team Lead

hace 7 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo
Job Description

As a Shift Leader with Marriott International, you will play a key role in delivering exceptional guest experiences. Your primary responsibility will be to organize and coordinate group check-in procedures, ensuring a smooth and efficient process for our guests.

You will also be responsible for selling rooms to guests without reservations, anticipating sold-out situations, and identifying alternative accommodations. Additionally, you will perform duplicate reservation checks, run daily reports, and supply guests with directions and information.

Your role will also involve answering and processing guest requests, questions, or concerns, and following up to ensure each has been met to the guest's satisfaction. You will arrange transportation for guests/visitors, issue safe deposit boxes, count and secure bank at the beginning and end of shift, and cash-guests' checks.

In addition to these responsibilities, you will assist management in motivating and coaching employees, serve as a departmental role model, and follow company policies and procedures.

**Key Responsibilities:**

  • Organize and coordinate group check-in/pre-registration procedures
  • Sell rooms to guests without reservations
  • Anticipate sold-out situations and identify alternative accommodations
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer and process guest requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Issue safe deposit boxes
  • Cash-guests' checks

**Requirements:**

  • Bachelor's degree in Hospitality Management or related field
  • 1+ years of experience in hotel operations
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills

**Benefits:**

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including health insurance and retirement plan
  • Discounts on hotel stays and other perks

About Us:

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in treating all associates with respect and dignity, and we are proud to offer a range of programs and resources to support their well-being and success.

We are a global hospitality leader, operating over 7,000 properties in more than 130 countries. Our portfolio of brands includes both JW Marriott and Marriott Hotels, with more than 500 global locations.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott believes our associates come first. Because if you're happy, our guests will be happy.


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