IT Business Solutions Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Company Overview

At ServiceNow, we empower organizations to work for everyone. Our technology makes it possible to innovate in ways that no one else can for our customers and communities. By joining ServiceNow, you become part of a team of change makers who are driven by restless curiosity and a passion for ingenuity.

We believe that your best work happens when you live your best life and share your unique talents. That's why we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Job Description

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes. This role involves participating in workshops with customers to assess current processes and establish future-state processes.

Key Responsibilities

Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.Provide oversight and unit testing of code developed by partner or customer employees.Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.Provide feedback to product development to improve the product based on experiences gained with customers.

Qualifications

To be successful in this role, you must have:

- 8+ years experience as part of a professional services organization; or equivalent education/experience

- Ability to travel up to 50%

- Industry domain expertise in IT workflow, customer workflow, employee workflow, and platform

- Creative with comfort running projects independently

- Success driving complex issues through analysis and resolution

- Experience working collaboratively

- ServiceNow certifications in aligned workflow

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.



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