Healthcare Call Center Specialist
hace 6 días
As a Healthcare Call Center Specialist with 3M, you will play a critical role in enhancing customer experiences with their healthcare needs. You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals.
Key Responsibilities
- Provide timely and professional responses to customer inquiries, following established procedures.
- Enter required data accurately and process orders in accordance with department protocols.
- Identify customer needs, clarify information, research issues, and provide alternatives as needed.
- Refer requests for service or information outside the department's responsibility appropriately.
- Handle or refer billing requests as defined in desk procedures and reference tools.
- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative.
- Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.
Essential Qualifications
- Advanced English (oral and written) C1
- Ability to work in flexible schedules.
- At least one year of customer service experience.
- Strong typing skills.
- High School Diploma or equivalent.
- Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.
- Operate independently without close supervision.
- Ability to convey a positive customer service and team-oriented attitude.
- Maintain complete confidentiality and discretion in business relationships.
- Ability to work scheduled shifts and meet all attendance and performance standards.
- Ability to maintain confidentiality and exercise discretion in all business dealings.
Career Advancement Opportunities
3M offers opportunities for career growth and development. With a focus on employee well-being, we provide Work Your Way, an approach that puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done, depending on your individual needs.
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