Project Coordinator

hace 3 semanas


San José, San José, Costa Rica Splunk A tiempo completo

Company Overview

Splunk is a leading provider of unified security and observability platforms, dedicated to building a safer and more resilient digital world.

About the Role

We are seeking an experienced Project Coordinator to join our Professional Services team. As a key member of our delivery team, you will be responsible for leading customers, partners, and Splunk teams through the implementation of projects using management and technical skills.

Main Responsibilities

  • Coordinate project kickoff and closure activities
  • Manage customer schedule availability and submit resource requests for technical delivery
  • Understand customer technical scope and any onboarding requirements
  • Partner with other stakeholders to ensure scope is delivered timely and within budget
  • Build and maintain technical project plans outlining tasks, landmark dates, and allocation of resources aligned to statements of work (SOWs)
  • Provide timely and accurate status updates to all stakeholders upon request
  • Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with the customer
  • Maintain and foster relationships with Splunk, partner, and customer organizations
  • Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  • Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning

Requirements and Qualifications

  • 2+ years project management or service delivery management experience in a customer-facing role
  • Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  • Confidence and interpersonal skills to conduct effective executive presentations
  • Excellent verbal and written communications skills
  • Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
  • BA/BS preferred in business management, computer science, computer engineering, or equivalent work experience
  • Experience working for a software vendor preferred
  • Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

Benefits

We offer a competitive salary range of $120,000 - $160,000 per year, based on location and experience. Benefits include health insurance, retirement plan, and paid time off.

Schedule and Location

This role requires flexibility to work various shifts, including 6:00am CST - 3:00pm CST (AMER East), 10:00am CST - 7:00pm CST (AMER West), 7:00am CET - 4:00pm CET (EMEA), and 9:00am CET - 6:00pm CET (EMEA). The ideal candidate will be able to adapt to a dynamic schedule and work effectively in a remote environment.

Diversity, Equity, Inclusion, and Belonging

Splunk is committed to creating a culture of belonging and inclusion. We strive to attract and retain top talent from diverse backgrounds and perspectives. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, marital status, age, physical or mental disability, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.


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