Financial Clearing Specialist I

hace 1 semana


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a world leader in connectedness, and we're looking for a talented individual to join our team as a Financial Clearing Specialist I. In this role, you'll play a crucial part in managing relationships with our Roaming Partners and other Financial Clearing Agents.

Key Responsibilities:

• Produce all credit/debit notes on behalf of clients.

• Liaise with partners to build relationships, resolve queries, and relay information.

• Act as back-up support to an assigned individual and perform ad-hoc tasks upon Lead/Manager request.

• Monitor internal Service Level Agreements (SLA) and escalate unresolved problems to Lead/Manager when appropriate.

• Raise tickets via Swift for customer service requests and ensure closure within target completion date.

• Perform billing process and generate reconciliation reports.

• Run process cut-offs as required and process FX trading.

• Generate payment lists, download, and store payment information.

• Perform payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.

• Follow up on unapproved/missing invoices in line with BA GSMA documents associated with the payable invoice resolution process.

• Resolve general day-to-day roaming partner problems.

• Respond to requests for information from roaming partners and internal colleagues.

• Amend positions, set up manual payments, and raise interest invoices.

• Load data into the system where not automated.

• Monitor loaded data and refer or escalate issues when appropriate.

• Daily allocation of receipts for assigned clients, including clearing of unallocated positions.

• Manage clients' debt levels in adherence to SLA/KPI specific to client or generally set as per Service Agreement or GSMA standards; escalate unresolved problems to Lead/Manager as appropriate.

• Run, check, and send reports or due service information to the client.

• Allocate issues and escalate to Client Services Manager if required.

• Act as second support to an assigned individual, responsible for managing their clients during any absence.

• Manual trade requests, funding validation, and follow-up till completion.

• Regular customer reviews and conducting conference calls, video conferences, and attending site visits.

• Requests for information related to the client from internal colleagues.

• Requests for information to the client.

• Create, update, and maintain agreement details for IOT transactions.

Requirements:

• Degree in financial/economics studies or accounting qualification.

• Minimum of 2 years accounting/finance experience.

• Excellent communication skills.

• Intermediate Excel user skills.

About Syniverse:

Syniverse is a world leader in connectedness, and we're committed to fostering an inclusive, collaborative, and transparent organizational culture. We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company. We offer a competitive total compensation, flexible/remote work, and a leadership team committed to our values.



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